Teodora Ilić
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Applying for Sales & Customer Support Agent at CardLegends

Teodora Ilić

Customer support Sales Web & e-commerce

I do customer support in English, fully remote, and build websites and online shops through my studio. Final-year Information Systems student from Belgrade.

Based inBelgrade · remote
Now atLighthouse Dynamics
My studioTS Studio
Work setupFully remote
Sites & apps built6+ projects
LanguagesEnglish · Serbian
Contact me See how I match the role
Player bio

About me

I'm a final-year Information Systems student at FON in Belgrade. I work fully remote in customer support at Lighthouse Dynamics, chatting in English with our clients: med spas, dentists, orthopedists and doctors' offices.

On the side I build websites, online shops and apps through my studio, TS Studio. I like things that work well and feel easy, and I want customers to feel the same after talking to me.

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People firstYears of daily chats with clients and students.
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Knows how shops workI build online stores with card checkout.
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Fast learnerNew tools and products, picked up quickly.
⌂
Already fully remoteWorking from home at my current job.
Quest log

Your list, my cards

What CardLegends asks for, and where I already do it.

CardLegends needs

Live chat and marketplace messages in English

My match: I chat with clients in English every day, several conversations at once.

CardLegends needs

Complaints, orders and returns

My match: I solve client requests for clinics, calmly and to the end.

CardLegends needs

Turning chats into sales

My match: I build online shops and run marketing campaigns, so I know what makes people buy.

CardLegends needs

Split tests and reports

My match: I track campaign and website results, and studied data analysis.

CardLegends needs

Real-time answers during Twitch streams

My match: 15 months of live one-on-one lessons online, in English.

CardLegends needs

Self-discipline in a remote job

My match: I already work fully remote and manage my own day.

Collection · 3 cards

Experience

Click a card to flip it.

My binder · 6 shown

Websites & apps I built

Hover to scroll the real homepage, click to open the site.

menjajslicice.rs
Homepage of Menjaj Sličice
Collector pick

Menjaj Sličice

Sticker-trading platform for collectors: track your album and swap with others. Web, iOS and Android.

Collectors and trades, just like CardLegends.

Web + appVisit ↗
arhipelag.rs
Homepage of the Arhipelag online bookstore

Arhipelag

Online bookstore with 500+ books, customer accounts and card payments.

Performance 100SEO 100
Online shopVisit ↗
tsstudioweb.com
Homepage of TS Studio

TS Studio

My studio's bilingual website, with custom design and animation.

Design · DevVisit ↗
slep-sluzba-mane.rs
Homepage of Šlep služba Mane

Šlep služba Mane

24/7 towing site: one tap to call or send your location.

Design · Dev · SEOVisit ↗
carwashais.rs
Homepage of Car Wash AIS

Car Wash AIS

Car wash site with services, a before/after slider and call to book.

Design · DevVisit ↗
vivaluxexpress.rs
Homepage of Viva Lux Express

Viva Lux Express

Passenger transport site, hand-coded without WordPress.

Custom codeVisit ↗

Plus more client work through TS Studio. Happy to show it.

tsstudioweb.com ↗
Energy types

Skills

Customers

Customer supportLive chatCRMMarketing campaignsTeamwork

Web & e-commerce

WordPressReactJavaScriptHTMLCSSSEO

Data & tools

MS OfficeRSPSSSQL basics
EnglishProfessional

Daily at work, in client chats.

SerbianNative

Based in Belgrade.

EducationBSc Information Systems & Technologies

FON, University of Belgrade · final year

Final move

Why CardLegends

I work in customer support and build online shops, so CardLegends sits right where my two worlds meet.

I'd love to be the person in your chat who answers fast, solves the problem and helps a collector find the card they're looking for.

Teodora